Shipping policy
📦 Shipping Policy – Ganexmart
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- In case of high order volume, processing may take slightly longer. Customers will be notified accordingly.
2. Domestic Shipping (Within India 🇮🇳)
🚚 Delivery Time
- Standard Delivery: 5–15 business days
- Remote areas: 5–22 business days
💰 Shipping Charges
-
Free shipping on orders above ₹2500
📍 Courier Partners
We work with reliable courier services such as:
- Delhivery
- Blue Dart
- India Post
🔍 Order Tracking
- Tracking details will be sent via SMS/Email once the order is shipped.
3. International Shipping 🌍
🚚 Delivery Time
- Standard International Delivery: 7–21 business days
- Delivery times vary based on destination country and customs clearance.
💰 Shipping Charges
- Calculated at checkout based on:
- Destination country
- Package weight & size
🧾 Customs, Duties & Taxes
- International orders may be subject to customs duties, import taxes, or VAT.
- These charges are not included in our product prices or shipping fees.
- The customer is responsible for paying any applicable charges.
4. Shipping Delays
Ganexmart is not responsible for delays caused by:
- Courier service issues
- Natural disasters
- Customs clearance delays
- Incorrect shipping address provided by customer
5. Incorrect Address
- If a wrong address is provided:
- Order may be returned or delayed
- Reshipping charges will be borne by the customer
6. Damaged or Lost Packages
- If your package arrives damaged or is lost:
- Contact us within 48 hours of delivery
- Provide photos (if damaged)
- We will assist with replacement or resolution.
7. Order Tracking Issues
If tracking shows delivered but you haven’t received your order:
- Check with neighbors/security
- Contact courier service
- If unresolved, contact us within 3 days
8. Contact Us
For any shipping-related queries: